The prices advertised on our website and any other literatures are correct at the time of publishing but are subject to change. If any price change occurs after you have placed an order with us, but before receipt of the goods, you will not be expected to pay any altered increased amount.
Delivery charges & delivery procedure:
We usually try to dispatch all orders within 1-3 working days following receipt of payment. The actual time taken for goods to reach you will depend on external factors, i.e. postal services. Orders outside of the UK can sometimes take up to 3 weeks. The delivery prices can be located on the checkout section. If on any occasion we have a problem with the destination delivery address we will notify you to either cancel or rearrange your order.
Guarantees, Refunds & Returns:
We will send the goods ordered by you, the customer, to the address you supply. You are expected to receive the goods so that they do not deteriorate. Loss or damage caused by a delay that you are responsible for will be at your risk and cost. We also expect that you will receive the goods as arranged and not break the trust we place in you by failing to make the necessary arrangements to receive them.
Important: Anything found to be unsatisfactory on arrival, must be clearly reported back to us within 7 working days. After notifying us you will be offered an exchange of goods, a repair of goods, a return of goods with a full refund, or a return of goods with a credit note for the same value. Any refunds will be processed as soon as possible and certainly within a 30 day period.
Cancellations must be received on the same day of the order as items will be dispatched the following day after order. After this period cancellations are not possible. Cancellations inside this period will be refunded in full.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When registering on our site, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.